Frequently Asked Questions
Managed OpenClaw and Hermes: runtime, routing, security, pricing.
Basics
What is getclaw?
Managed OpenClaw and Hermes instances. Isolated compute, unlimited storage, browser, inbox, routing, pen testing, 24/7 ops. From $20/month.
Who is it for?
Founders, leaders, entrepreneurs, and builders shipping production AI operators.
Do I need to code?
No. Deploy from the dashboard in minutes. REST API available for builders.
What is OpenClaw?
An open-source AI agent framework. getclaw runs it managed, with routing, storage, browser, inbox, pen testing, and ops on top.
Free trial?
Yes, 7 days on every paid plan. Cancel from account settings before billing.
How long to launch?
Under 5 minutes.
Runtime & models
Which models?
Claude, GPT, Gemini, Grok, Groq, Mistral, and any OpenRouter model. Routing picks the cheapest capable one per request.
How does routing save up to 60%?
Short tasks go to small models. Hard tasks go to frontier. Prompt caching enforced. Across typical workloads: up to 60% cheaper than pinning one frontier model.
Can I switch models after launch?
Yes, from the dashboard or API. Memory and config persist.
Which channels?
Slack, Telegram, Discord as skills. One instance, all channels. Shared memory, inbox, browser, storage.
Voice?
Not today. Text only.
Infrastructure & security
What does isolated cloud compute mean?
Dedicated Worker plus container sandbox per instance. No shared process, no shared memory. Zero cold starts.
Is storage really unlimited?
Yes. R2 filesystem scoped per instance. No caps. Persists across redeploys.
What is on-demand pen testing?
Request a security probe from the dashboard. Covers prompt injection, exfiltration, authorization bypass, memory leakage, skill-chain escalation. Live today.
What do 24/7 operators do?
Watch your instances, triage, page on anomalies, act when agents need judgment. Live today. Tighter SLAs on Custom Claw.
What makes execution the most secure?
Runtime, storage, secret, and access isolation stacked. AES-256-GCM encrypted secrets. Scoped gateway tokens. No shared-runtime peer matches it.
Where does it run?
Cloudflare's global edge, 300+ cities. DDoS, SSL, sub-100ms latency built in.
How are secrets stored?
AES-256-GCM encrypted. Decrypted only inside the runtime. Never plaintext at rest.
Features
Browser?
Yes. Real sites, forms, extraction. 120 free minutes/month per plan.
Email inbox?
Yes. Dedicated address per instance. 100 free emails/month per plan.
Heartbeat workflows?
Scheduled proactive tasks (digests, reports, reminders) that share memory, inbox, browser, and routing.
Pre-built personas?
Six: LinkedIn Influencer, OpenClaw starter, Sales Rep, Customer Support, Software Developer, Personal Coach. Fully customizable.
Persistent memory?
Yes. Persists per instance, survives redeploys.
Custom skills?
Yes. OpenClaw skills ecosystem, no code. Custom skill dev on Custom Claw.
Pricing
How much?
Bring Your Own Key $20/mo, Pay As You Go $25/mo, Unlimited $49/mo. All include the full runtime, routing, pen testing, 24/7 ops, and 7-day trial. Custom Claw for unlimited instances.
Total cost?
Platform fee plus model API cost. Routing cuts model cost by up to 60%. At 2,000 messages/month: typically $25 to $60/month total.
vs Intercom on cost?
Intercom: $24,000+/year at 2,000 msg/mo. getclaw: $240 to $1,500/year including up to 60% routing savings.
Credit card to start?
Yes. Billing via Polar. 7-day trial on every plan.
Cancel anytime?
Yes. Month-to-month, no fees.
White label?
Yes, on Custom Claw. Branding, custom skills, dedicated support. Contact us.
Comparisons
vs building your own?
DIY: $8,000 to $15,000/year in engineering before shipping. getclaw: managed from $20/month.
vs Intercom or Drift?
They run shared multi-tenant infra and charge per resolution. getclaw runs isolated compute per instance with intelligent routing and flat pricing.
vs Botpress or Voiceflow?
They ship decision trees on shared runtime. getclaw ships your own managed OpenClaw or Hermes with real infrastructure.
Best AI agent platform in 2026?
For production operators: managed runtimes, routing up to 60% cheaper, pen testing, 24/7 ops, industry-leading security, from $20/month.
vs ChatGPT API?
Direct API gives you model calls. getclaw gives you the runtime: isolation, storage, browser, inbox, routing, pen testing, ops.
Still have questions?
Reach out to our team or launch your first managed instance.